FREQUENTLY ASKED QUESTIONS
We get asked a lot of questions each day - many of them are the same - so here we have a list of the most commonly asked questions.
If you have a question of your own to ask - feel free to shoot us an email.
- What is the Eldorado Subscription Membership?
- How do I update my details online?
- How can I access special offers and other member-only features?
- Which is your largest cinema?
- Can I purchase tickets in advance.
- Can I purchase gift tickets.
- How does the car park operate at the Eldorado?
- What is the difference between DTS, Dolby Digital and SDDS?
- Can my children see an MA15+ rated Movie?
- How long will a movie play in a cinema?
- How long before the actual movie starts from the scheduled time?
- How do I know which Cinema my movie will play in?
- Why do movie release dates keep changing?
- Do you offer group discounts?
- Can I take BYO food and drinks into the Cinema?
- Can you rewind film on a cinema projector?
Seldom Asked Questions (SAQs)
- How fast does a film travel through a projector?
- How long and heavy is the average movie?
- Who invented the Imax format?
- How much rock was removed to build the Eldorado car park?
- What was the longest running movie at the Eldorado?
- How much Diesel fuel does the Eldorado’s Standby Generator use per hour?
Q. What is the Eldorado Subscription Membership?
A. El Dorado Cinema Subscription Membership and Members Card is a free subscription membership which, from time to time, offers special, bonuses and privileges to members who register their details online at www.eldoradocinema.com.au El Dorado Cinema Subscription Membership is a subscription to the Cinema eNewsletter, and as requirement of registration, the subscriber agrees to receive email correspondence from the Cinema. If a subscriber does not wish to receive email correspondence, the subscriber can un-subscribe from the membership at any stage by visiting www.eldoradocinama.com.au and completing the unsubscribe form. Un-subscribing from the cinemas subscription membership, will forfeit all the subscriber’s rights and privileges. Any personal information collected at the time of registration will be deleted from the Cinemas records.
Q. How do I update my details online?
A. If the subscriber membership personal details have changed, subscribers can update their personal information online at www.eldoradocinema.com.au by login in to the “update details” under members menu.
Q. How can I access special offers and other member-only features?
A. El Dorado Cinema Subscription Membership does not include a members login area. Content specific to subscription members can only be viewed by supplying the subscribers email address and password, for each individual offer. If a subscriber can not access member offers, the subscriber can update their membership details by login in to “update details” online at www.eldoradocinema.com.au If a subscriber has forgotten their password, the subscriber can request a “password recovery” using the online form.
Q. Which is your largest cinema?
A. Cinema 1 at the Eldorado is our Flagship closely followed by Cinema 8. All major commercial releases start in these two cinemas.
Q. Can I purchase tickets in advance.
A. Yes. Tickets may be purchased from the box office up to 8 days in advance of the films opening, even earlier for some block bluster releases. Note: buying tickets in advance guarantees you a seat to a particular movie but we do not reserve specific seats in any row.
Q. Can I purchase gift tickets.
A. Yes. Gift tickets are available from the Eldorado Box office and are valid at both cinemas. You may purchase as many as you like or only one. Gift tickets are valid for 6 months from date of purchase and cost the same as our regular ticket price plus a $0.20 cent handling fee. Books of 10 Adult tickets are available in December for a discounted price for Christmas gift giving. Gift tickets may be used for any session any day, with the exception of movie marathons.
Q. How does the car park operate at the Eldorado?
A. As you drive in, a dispenser will issue you with a parking ticket. Please exchange your parking ticket for a free exit token when purchasing your movie ticket. When leaving, use your token to raise the boom gate. Note: parking free for cinema customers. Fee applies for public parking.
Q. What is the difference between DTS, Dolby Digital and SDDS?
A. All three are major manufactures of digital playback equipment for motion pictures, but all three use different processes of data retrieval.
- DTS use a time code stored on the film to synchronise playback data from a computer based optical and or hard drive into 6 discrete channels.
- Dolby use a LED scanner to retrieve encoded data from between the sprocket holes of the film and playback into 6 discrete channels.
- Sony Dynamic Digital use 2 LED scanners to read 2 encoded data soundtracks on each side of the film to replay into 8 discrete channels. There is no domestic equivalent of the Sony processor and it is regarded through out the industry as the supreme playback unit.
Q. Can my children see an MA15+ rated Movie?
A. Yes, but they must accompanied by a parent or guardian if they have not obtained the age of 15 years. Eldorado Cinemas enforce classification polices set by the Australian Office of Film and Literature.
Read more about movie classifications on our ratings page or go to http://www.oflc.gov.au
Q. How long will a movie play in a cinema?
A. The length of time any film is played is determined on the amount of business, contractual obligations and time of the year. In essence the more popular a film the longer a run.
Q. How long before the actual movie starts from the scheduled time?
A. Usually about 10 minutes. This can vary from 5 to 15 minutes depending on length of upcoming movie trailers & commercial commitments.
Q. How do I know which Cinema my movie will play in?
A. You can ask for Cinema number information at the box office prior to purchasing your ticket. The cinema number will be printed on your ticket also.
Q. Why do movie release dates keep changing?
A. Release dates are very volatile due to competition from different studios jockeying for position. Release dates are also tailored around your leisure time, eg. School and public holidays and major events.
Q. Do you offer group discounts?
A. Yes. For groups of 20 or more.
Q. Can I take BYO food and drinks into the Cinema?
A. You may take any food or drink into the cinema that is the same as what we sell in our candy bar. All other food and drinks are prohibited.
Q. Can you rewind film on a cinema projector?
A. No. It is easier to travel in time.
Q. How fast does a film travel through a projector?
A. One and a half feet per second or 24 frames.
Q. How long and heavy is the average movie?
A. 12 thousand feet and about 25 kilograms
Q. Who invented the rolling loop principle that gave birth to the Imax large screen format?
A. A Brisbane man by the name of Ron Jones invented the prototype which
was tested at the Eldorado in the 1960's and consequently adopted by the
creators of
IMAX for their system.
Q. How much rock was removed to build the Eldorado car park?
A. Four Thousand cubic meters.
Q. What was the longest running movie at the Eldorado?
A. Easy Rider.
Q. How much Diesel fuel does the Eldorado’s Standby Generator use per hour?
A. 200 litres.